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RETURN POLICY

Vertical door hinge kits In stock have a 20% return fee if returned in new unused condition within 21 days from day of receipt.  Allow 1-2 weeks for refund to be processed.

Vertical door hinge kits that are custom made to order (not in stock) are not returnable.  Any exceptions made will be at the discretion of Hot Car Accessories and a 50% return fee will apply.

Any returns will require a Return Authorization Number to be posted on the outside of the package.  To obtain a return authorization number email us within 21 days of receipt.
admin@HotCarAccessories.com

Return address will be provided upon authorization.

Manufacturer Warranty by Vertical Doors, Inc. does not accept returns on used items, custom made or custom-painted products or items shipped via truck freight.
Vertical Doors, Inc. will not reimburse labor charges or installation fees under any circumstances.

Product Warranty All Vertical Doors Inc systems are backed up by a limited Lifetime warranty. The shocks have a warranty for 6 months on any standard shocks.
1) Please be advised that all shipping charges will be the customer's sole responsibility. Vertical Doors, Inc. will not pay for the cost of this expense. 
2) On all "Universal Kits", and "Best Fit Kits" Vertical Doors, Inc., will honor a 30 day warranty on the shocks.
Please be advised that all shipping charges will be the customer's sole responsibility. Vertical Doors, Inc., will not pay for the cost of this expense.
If you need to file a warranty claim, you must have the original invoice to make the warranty valid.

 

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